One of the greatest challenges faced by local administrations is to develop, maintain, and even boost public confidence in municipal management.
UNE 66182is a guide for the comprehensive assessment of Municipal Governments providing local administrations with an assessment tool that includes all municipal actions to offer citizens comprehensive and quality management.
This Standard allows local governments to define and control their activities in a systematic and transparent way, taking into account the quality and efficiency of public services, and guaranteeing the necessary conditions to provide services required by citizens and build confidence in the local population.
Benefits for the organisation:
Benefits regarding the citizens:
This certification is a useful tool aimed at any City Council that, regardless of its size or location, wants to carry out a comprehensive assessment of its activities with regard to issues such as good governance and economic, social and environmental sustainability.
Thanks to its organisation and structure, the Local Government certification is compatible with and can be integrated into other management systems, (such asUNE-EN-ISO
9001, UNE-EN-ISO 14001 and
45001), with the
EFQM Excellence Model and with the rest of the services certified by AENOR.
Once the audit process has been successfully completed, the organisation will obtain:
AENOR N Mark of Certified ServiceLocal Government
AENOR has carried out many pilot schemes in order to adapt the Standard to the reality of all Spanish municipalities, regardless of their size or location.