Skip main navigation
You are at: Home>Legal Notices
Legal Notices

Legal Notices

Website terms of use

AENOR does not assume any responsibility for the material included on these pages. This material:

  • Does not necessarily offer exhaustive, complete, accurate or updated information.
  • On occasion, contains links to external pages over which AENOR has no control and with regard to which it declines all liability.
  • Does not offer professional advice.

Likewise, AENOR is not liable for possible damages that could be suffered by the user due to their incorrect, erroneous, inappropriate or improper use of the services and content of this website.

AENOR reserves the right to modify, without prior notice, the structure of its website, both in form and content, and to cancel its publication without the need to advise users in advance of this circumstance.

In general, AENOR's website does not use cookies. Cookies specific to each session are used, only if you are a registered user, on pages that require your identification (during the purchase process and to access your personal details). These cookies are not stored on your computer and will automatically disappear when you leave the AENOR website.

Intellectual and Industrial Property Rights

AENOR, owns intellectual and industrial property rights over the website, its graphic design and content, unless different ownership is indicated.

The total or partial, free or costly reproduction, distribution, marketing, copying, duplication, transfer or transformation of this page without the prior express and written authorisation of AENOR is not permitted.

The user acknowledges that the information which they can access via the website is protected by intellectual and industrial property rights, as well as other types of rights, and that any use of this site in violation of these rights shall be prosecuted in accordance with current legislation.

Accessing, exporting and downloading the Licence content implies the acceptance of these General Conditions and Terms of Use. 

Sales Terms and Conditions – The AENOR online purchasing service provides you with all published UNE standards, INE standards in Spanish, courses on CD-ROM and a complete specialised line of publications on standardisation, quality, management and the environment. This service enables you to obtain standards immediately, through online delivery of the acquired standardisation documents, manage your orders easily, enjoy a personalised service, and make purchases with greater security. General sales terms and conditions – Making the order – You may add different products to your shopping basket to place an order with AENOR and complete your purchase over the Internet. Orders are dispatched from our headquarters to the address entered in the "Customer Details" form, except for those documents for which you have chosen the online delivery option.

The prices of the standards and publication that appear in the different sections do not include tax or postage.

Once you have filled in the "Customer Details" form, you may view your "Current Order" with all the items included in the shopping basket, their prices, tax payable under current law, and the postage costs, where applicable.

Order delivery

Online delivery

The standards you have bought or selected for online delivery will be made available from a private page which only you may access, for a period of seven days from the date of purchase (on the condition that the payment has been accepted).

From this page you may choose how you wish to receive each of the standards: delivered to your e-mail address or downloaded via the internet.

To access your personal page, go to the "Online Delivery" page in the Customer Zone. To guarantee that only you have access to your purchases, you must first register as an AENOR customer, where you will obtain a customer username and secret personal passcode.

Service from AENOR's offices

Orders dispatched from our offices are sent by courier. The maximum delivery time for orders placed in Spain, from the moment the order is confirmed by our Publications Service, is one week for UNE standards, IEC standards in Spanish or publications produced by AENOR and 15 days in the case of foreign standards or publications distributed by AENOR.

Stocks of books are limited, and all products are displayed online, regardless of immediate availability. In the event of the book ordered not being available, we will contact you to notify you that there will be a delay in the delivery of your order.

Returns guarantee

If you are not satisfied with the products you may return them within seven days of receipt, in their original packaging and in perfect condition, with postage and collection costs payable by the client.

Payment methods

AENOR allows a number of different payment methods:

  • By credit or debit card (Visa, MasterCard, Amex etc.) via the website or by phoning AENOR (+34 914 326 036). This is the only payment method available if you opt for UNE standards to be delivered online.
  • Bank transfer. If you choose this payment method you must send AENOR copies of the transfer and order beforehand, by fax (+ 34 913 10 36 95) or email to normas@aenor.com

Taxes

Purchases made by residents of European Union member states are subject to VAT (value added tax).

Legal entities and individuals who act as business operators, whose registered address is in a European Union member state (except those residing in Spain) and who have an intracommunity NIF/VAT number entered into the VIES register are exempt from VAT, provided the relevant document is sent by email to normas@aenor.com or by fax to +34 913 103 695.

Personal purchases carried out by individuals, regardless of where they have their residence, will be subject to the payment of VAT.

Purchases made by entities in non-European Union member states will be exempt from VAT, provided they email the document confirming their tax residence to normas@aenor.com or by fax to +34 913 103 695.

Orders placed in the Canary Islands, Ceuta and Melilla, by entities other than individuals, will be subject to a special tax regime, in accordance with current laws, but the corresponding document must be sent by email to normas@aenor.com or by fax to +34 913 103 695.

Sales operations are considered to be made at AENOR's registered offices: Génova 6, 28004, Madrid - Spain.

Applicable legislation

These General Terms and Conditions of Sale are bounf and interpreted in accordance what what is set forth in current Spanish regulations on Trademarks, Industrial Property and Copyright, and, in general, by all Spanish legal provisions applicable thereto.

The parties, waiving any other venue to which they may be entitled, submit to the non-exclusive jurisdiction of the courts of the city of Madrid to settle any disputes that may arise from these Terms and Conditions of Sale.

Postage costs

Postage costs are calculated according to the final destination of the order and the number of products ordered. It includes transport and packaging.

​Destination Up to three standards and/or publications ​From three standards and/or publications
​Mainland Spain​€7.31​€8.60
​Balearic Islands​€18.04​€23.34
​Canary Islands, Ceuta and Melilla​€18.04​€23.34
​Europe€​59.17€​80.07
United States and Canada€​70.07​€96.94
​Rest of the world​€91.94​€115.91​​

Any taxes that may be applied are not included in these prices.





One of AENOR's main priorities is to ensure the security of the information and the confidentiality of the data that you send to us via the Internet.

AENOR has adopted the security systems required by current data protection legislation in order to process the data provided, installing the necessary technical and organisational measures, taking into consideration the state of technology to prevent the loss, alteration, inappropriate use of or unauthorised access to the data.

To do this, AENOR's web shopping service uses Secure Socket Layer (SSL) security technology, a system that encrypts the information you send, including order and credit card details, making reading of the data extremely difficult even if it is inappropriately intercepted. The AENOR server is certified, so that your browser can confirm the identity of the AENOR shop before transmitting any data. This certificate guarantees the identity of the computer to which your data is sent.

You can recognise whether SSL security is operating, as a padlock icon will appear at the bottom of most browsers. If you click on this icon the certificate associated with the security connection will appear.

Nevertheless, if you are shopping online without using a browser with these standard security characteristics or you do not wish to give your credit card details over the web, you may make the payment by giving your details over the phone to AENOR Publications Service or by bank transfer.

AENOR informs you that our website uses own and third-party cookies to measure and analyse our users' browsing experience.

Cookies are files that install on the operating system being used to access our website with the purposes described hereinafter.

AENOR uses two types of cookies on this site:

  • Technical cookies: These are cookies created and managed solely by AENOR, which enable the user to browse through our website and use the different services of AENOR such as session identification, purchases, downloading of products purchased, access to different types of subscription.
  • Analytical cookies: These are used by us or by third parties to quantify user access and to perform a statistical analysis of website use. To achieve this your browsing on the AENOR website is analysed with the aim of improving our functions. The third-party applications used by AENOR are Google Analytics and ShareThis.

Third party applications provide us with audience measurement and analysis service of our websites, video and document downloads, facilitating and monitoring the connection and publication of contents between the AENOR website and social networks such as Facebook, Twitter, LinkedIn, etc.

The information they obtained is listed with the number of pages visited, language, social network on which they publish our news, city or region to which the allocated IP address corresponds, number of new users, frequency, duration and recurrence of visits, browser or operator used or type of terminal used for browsing.

Furthermore, these third parties may also use these details to improve their own services and offer services to other companies. You can find out more about these other uses through the links shown.

The cookies installed on your system should be configured through your browser options: