EFQM Evaluation

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Recognising excellent organisations

The European scheme for recognising excellence was created to distinguish organisations that follow a strategy based on Excellence and which have met their established objectives.

The EFQM Excellence model is made up of nine criteria, clearly divided into two parts: the group comprising the so-called "Facilitators", which refers to what makes the company what it is and how this is achieved and the "Results" group, which recognises the organisation's successes as regards all interest groups (customers, employees, society, suppliers) and in relation to implementing the strategic plan.

The recognition scheme gives the organisations:

• Prestige and reliability in the eyes of the public, since only organisations that have truly excellent management and meet the demanding requirements are recognised.
  
• Safety and professionalism, because the agents and staff who work for and interact with the organisations have the maximum qualifications.
  
• European recognition from the European Foundation for Quality Management (EFQM). It automatically grants the EFQM recognition together with the Spanish recognition.