ISO 9001 makes you great
The Standard
ISO 9001 is the most frequently used model in domestic and international customer/provider relations. This is the universal language in this kind of exchanges for a large number of sectors, and is particularly important for SMEs, as it allows them to demonstrate their capacity to comply with its customers' needs.
This model, whose first editions were used exclusively by large industrial companies, has continued evolving in successive revisions and has been adapted to meet the needs of all types of companies, including SMEs and other organizations, expanding to all areas of activity.
Revision of ISO 9001
The revision of the year 2000 proved highly successful, as the purpose of the model jumped from quality assurance to organizational quality management. A clear commitment to customer satisfaction and process management was introduced, along with a focus on ongoing improvement.
Focusing on this area is the 2015 revision, which will be implemented in companies over the next few years. Requirements that might be considered "bureaucratic" have been reduced and an approach towards efficient management has been bolstered. Efficient management refers to the context in which a company undertakes its activities and examines the associated risks.
A cycle of continuous improvement was also added that will be used by all management models and facilitate the integration of; other features, like those relating to the environment, occupational health and safety, social responsibility, etc.