ISO 9001 is the most frequently used model in domestic and international customer/provider relations. This is the universal language in this kind of exchanges for a large number of sectors, and is particularly important for SMEs, as it allows them to demonstrate their capacity to comply with its customers' needs.
This model, whose first editions were used exclusively by large industrial companies, has continued evolving in successive revisions and has been adapted to meet the needs of all types of companies, including SMEs and other organizations, expanding to all areas of activity.
The revision of the year 2000 proved highly successful, as the purpose of the model jumped from quality assurance to organizational quality management. A clear commitment to customer satisfaction and process management was introduced, along with a focus on ongoing improvement.
Focusing on this area is the 2015 revision, which will be implemented in companies over the next few years. Requirements that might be considered "bureaucratic" have been reduced and an approach towards efficient management has been bolstered. Efficient management refers to the context in which a company undertakes its activities and examines the associated risks.
A cycle of continuous improvement was also added that will be used by all management models and facilitate the integration of; other features, like those relating to the environment, occupational health and safety, social responsibility, etc.
The ISO international standard9001 is applicable to organisations of any size that want to standardise the management process and obtain maximum profitability and effectiveness.
Regardless of the company's size, a Quality Management System that is suited to its specific characteristics and effectively implemented helps the organization focus, organize and systematize its management and improvement processes, addressing with greater competitiveness the challenges of today's changing globalized market.
Frequently, the Administration grants subsidies for projects relating to the development, implementation, and certification of quality management systems according to ISO 9001. AENOR offers conditions that are adapted to the size and needs of each organisation.
Quality Management systems in accordance with ISO
9001 have been the foundation onto which other management systems with a focus on process management have been integrating. The revision of
ISO 9001: 2015 the possibility of integration is bolstered remarkably upon adoption of the high-level structure, which is based on the continuous improvement cycle and has been proposed by ISO for all management systems.
Once the Auditing process is completed, if the system implemented aligns with the requirements of the ISO standard9001, the organisation obtains:
AENOR Mark for Quality Management Systems UNE-EN ISO 9001
IQNet Mark RECOGNIZED CERTIFICATION
AENOR is accredited by ENAC for the certification of ISO quality management systems
9001 in all activity sectors. According to the latest International Organization for Standardization (ISO) report, Spain is the seventh country worldwide, and the fourth in Europe rated by the number of UNE-EN ISO 9001 Quality certificates granted.
Guide for the application of the Standard UNE-EN-ISO 9001:2015 in construction companies
Learn about all the available courses on the ISO 9001 Standard
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