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New ISO 20000

New UNE-ISO/IEC 20000-1:2018 Standard

The new UNE-ISO/IEC 20000-1:2018 Standard has recently been revised, includes the high-level structure of ISO management system standards and addresses emerging market trends in the management of services such as Cloud, Agile, DevOps and Servilization (tailoring services to new businesses); it simplifies the tailoring of IT services to business needs and objectives, offering quality, security and added value for customers and stakeholders.

What are the main changes?

-It includes the high-level structure of the ISO management system standards.

-It takes into account emerging market trends in the management of services such as Cloud, Agile, DevOps and Servitization (adaptation of services to new businesses).

-It enables management of multiple suppliers by an integrator of internal or external services.

-It helps to determine the value of services for clients and stakeholders.


  • Alignment of services ranging from IT to the needs of business.
  • To provide adequate management of the quality and security of IT services offered, considering IT risks and continuous improvement of processes and services.
  • The standard is a commodity for the IT production/operations areas because it is a pragmatic and industrialisable methodology.

Find out more about the main news and changes incorporated in the new ISO/IEC 20000-1 and which AENOR solutions best suit your needs.

See the entire range of the UNE-ISO/IEC 20000-1:2018 Standard

Standard and books

UNE-ISO/IEC 20000-1:2018

Information technology. Service Management. Part 1: Requirements of the Service Management System (SMS) 

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Related books:

Practical guide to ISO/IEC 20000-1 for ICT services  

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ICT management model based on ISO standards

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How to get ISO/IEC 20000 certification?


Integration with other ISO 27001 systems, the tool to fully tackle cybersecurity in ICT services.

Do you want learn more about the ISO/IEC 20000?

If you're still not sure about ISO/IEC 20000-1, don't miss the following information:


   ISO 20000

Do you want to know how ISO/IEC 20000 certification relates to other types of Cybersecurity and Privacy certifications?

New ISO 22000