-It includes the high-level structure of the ISO management system standards.
-It takes into account emerging market trends in the management of services such as Cloud, Agile, DevOps and Servitization (adaptation of services to new businesses).
-It enables management of multiple suppliers by an integrator of internal or external services.
-It helps to determine the value of services for clients and stakeholders.
- Alignment of services ranging from IT to the needs of business.
- To provide adequate management of the quality and security of IT services offered, considering IT risks and continuous improvement of processes and services.
- The standard is a commodity for the IT production/operations areas because it is a pragmatic and industrialisable methodology.
Find out more about the main news and changes incorporated in the new ISO/IEC 20000-1 and which AENOR solutions best suit your needs.