The new UNE-ISO/IEC 20000-1:2018 Standard has recently been revised, includes the high-level structure of ISO management system standards and addresses emerging market trends in the management of services such as Cloud, Agile, DevOps and Servilization (tailoring services to new businesses); it simplifies the tailoring of IT services to business needs and objectives, offering quality, security and added value for customers and stakeholders.
-It includes the high-level structure of the ISO management system standards.
-It takes into account emerging market trends in the management of services such as Cloud, Agile, DevOps and Servitization (adaptation of services to new businesses).
-It enables management of multiple suppliers by an integrator of internal or external services.
-It helps to determine the value of services for clients and stakeholders.
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Find out more about the main news and changes incorporated in the new ISO/IEC 20000-1 and which AENOR solutions best suit your needs.
UNE-ISO/IEC 20000-1:2018
Information technology. Service Management. Part 1: Requirements of the Service Management System (SMS)
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Changes in the new Standard UNE-ISO/IEC 20000-1:2018
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