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Public administration

Public administration

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Modernising public management through certification​​​

​​To address the current context of permanent change, Public Administration will undertake strategic transformation and modernisation processes that promote performance and efficiency, and will focus on the specialisation and ongoing improvement of public services where citizens are at the core of the management model.

Innovation and continual improvement will be essential for the sustainability of the Administration, which will develop towards a model centred around efficiently and effectively managing all its resources and assets, and will focus on satisfying the real needs of its citizens, fully leveraging the benefits of new technologies to do so.

Thanks to transparency and good governance, citizens' trust is being recovered, and with the availability of and access to open data, companies and citizens can boost economic revitalisation in their areas.

To improve management of the different services provided by Public Administrations, AENOR offers solutions ranging from smart, excellence, security and risk management models to highly-efficient resource and asset management models.

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Specific certifications for Public Administrations

Drawing umbrella protecting family
A citizen-oriented Administration

City landscape at night
Economic growth. Intelligent cities

Two hands coming together
Digital agenda

Barcode with silhouette of people
Transparency. Social Responsibility

Hands holding a tree by the roots
Climate change and energy efficiency
  • ISO 50001 Energy efficiency management 
  • ISO 14001 Environmental management ​
  • ISO 14064 Carbon footprint of organisations (GHG Protocol and industry specifications)
  • EMAS Regulation (EC) 1221/2009
  • EA 0050​ Efficient driving
  • EA 0044 Energy sustainability in Data Centres
  • ISO 20121 Sustainable events
  • EN 16247 Energy audit verification 

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Organisational transformation. Leadership

News

City with icons representing citizen needs

​​​​​June 2018 - No. 338

Double certification for information security on Red.es

Red.es is a public business entity of the Spanish Ministry of Economy and Business that depends on the Secretaría de Estado para la Sociedad de la Información y la Agenda Digital [Secretary of State for Information Society and Digital Agenda (SESIAD)].

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A waiting room

​​September 2018 - No. 340

9 certifications for digital transformation

This ecosystem consists of nine certifications, covering areas such as ICT Governance and Management, Data Governance, Management and Quality and Cybersecurity and Compliance.

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A digital screen with graphs

​​​​May 2018 - No. 326

Technical standards in the digital economy

The City Council of Madrid has a total of 45 Service Charters certified by AENOR, in addition to the certification of the management of the charters, which makes it the first City Council in Spain to achieve this number of recognitions.

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Corridor of a marble building

​​​​​January 2018 - No. 325

New standards for smart cities

Two new standards on smart cities have been published. These are the UNE Standards 178104 regarding interoperability requirements for smart city platforms; and UNE 178108, which specifies the requirements of smart buildings for their consideration as an IoT node in accordance with UNE 178104.

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