Privacy policy

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USERS WEBSITE

Name, surname, email, phone number, IP address, entity to which they belong, post or position held, if applicable.

POTENTIAL CUSTOMERS

Name, surname, email, phone number, entity to which they belong, post or position held.

CUSTOMERS

Name, surname, email, phone number, DNI or similar document, financial details. If they belong to a company, entity to which they belong, post or position held.

In the case of a conformity assessment provided to entities (legal persons), the data processed will be of the personnel interviewed of the audited entity, as well as of that which may appear in the documentation shown as part of the audit.

SUPPLIERS

Name, surname, email, phone number, signature, professional address, financial details.

CANDIDATES

Name, surname, email, phone, academic training, professional experience. If a candidate advances in the selection process, the competency profile resulting from the assessment test performed will be processed.

PERSONNEL TO QUALIFY

Name, surname, email, phone number, training, professional experience, entity to which they belong, post or position held (if applicable), information resulting from the qualification process.

TESTERS

At the time of registration

•  Name, surname, date of birth, gender, email, phone number, city/town, province, IP address.
  

At the time of registration

•   DNI, existence of minors.

At the time of registration

•  In addition to the above: Postal address, preferences/tastes/behaviours in relation to the products being studied, as well as any information that the tester may include that is considered personal.
  

Involvement of minors

•   The data of minors is provided by the holders of parental authority or guardianship, after AENOR sends them the corresponding questionnaire: age, sex, frequency of consumption of the corresponding product.

ATTENDEES AT SEMINAR AND EVENTS

Name, surname, email, phone number, entity to which they belong, post or position held, city/town.

When attending activities and events organized by AENOR, the data subject may be photographed or recorded on video. Said photographs and videos are used by AENOR to report on these events, and have no commercial purposes whatsoever.

USER OF THE WHISTLEBLOWER CHANNEL

Complaints are upheld on the basis of anonymity, so the reporter/whistleblower will voluntarily decide to identify themselves. If they identify themselves, the data they provide us, such as name, surname, phone number and/or email address, may be processed.

In the case of persons reported, their data will be processed confidentially.

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a) Needed to provide the service

AENOR may occasionally use trusted service providers, who may have access to personal data to provide the services engaged. In those cases, it will have entered into the relevant data processing contract, pursuant to Article 28 of the GDPR.

Personal data may also to communicated to banks as necessary in order to provide, invoice and collect payment for services.

b) Communication of data between AENOR Group companies and the SPANISH ASSOCIATION FOR STANDARDIZATION (UNE):

Communications between group companies for technical and/or administrative purposes, such as access to technological tools/systems used to provide the service, which will be based on AENOR's legitimate interest, as well as for sending commercial communications.

c) Compliance with a legal obligation

AENOR may also communicate your personal information to third parties that have been duly authorised by law in order to comply with legislation or at the request of an administrative or judicial authority.

​AENOR, as a general rule, avoids international data transfers (outside the European Union or the European Economic Area); however, in cases where it is necessary to make an international data transfer, this will be communicated to the data subject, after AENOR makes the corresponding verification of adequate guarantees, in accordance with the applicable legal requirements, to ensure that the data is properly protected (e.g. existence of an adequacy decision, use of standard contractual clauses, etc.).

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ACCESS

• Enables the data owner to obtain confirmation of whether or not AENOR is processing personal data that concerns them and, if it is, to obtain a copy of the personal data being processed.
  

RECTIFICATION

• Lets data owners correct errors andand amend data if it is inaccurate or incomplete.
  

DELETION

• This means that data can be deleted and no longer processed by AENOR, unless there is a legal obligation to retain it and/or other legitimate reasons for AENOR to process it. For example, if personal data is no longer needed for the purposes for which it was collected, the customer may request that we delete this data without undue delay..
  

LIMITATION

• Under the conditions established by law, this allows data processing to be halted in such a way that it cannot be processed in the future by AENOR, which will only keep it for the exercise or defence of claims.

OBJECTION

• In certain circumstances data subjects may object, on grounds related to their particular situation, to processing of their personal data. Thereafter, AENOR will no longer process data, unless required to do so for overriding legal reasons or to file or defend potential claims. Similarly, the interested party is entitled not to be subject to decisions based solely on automated processing, including profiling, which has legal effects on the subject or similar significant effects thereon.

PORTABILITY

•  This enables the data subject to receive their personal data in a structured, commonly-used, machine-readable format and to send it directly to another data controller.

​You have the option and right to withdraw consent for any specific purpose granted at the time, without affecting the legality of the processing based on the consent prior to its withdrawal.

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If any data subject believes that their data is not processed correctly by AENOR, they may email their claims to datos@aenor.com or the relevant data protection authority.

The supervisory authorities of the European countries where AENOR operates are:

Spain ➜ Agencia Española de Protección de Datos [Spanish Data Protection Authority]

Italy ➜ Garante per la protezione dei dati personali

Portugal ➜ Comissão Nacional de Potecção de Dados

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AENOR informs you that your data will be processed with the utmost zeal and confidentiality by all the staff involved in any phase of the processing. We will not transfer or disclose your data to any third party, except as authorized by law, or unless the Data Subject has expressly authorized us to do so.