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What is our intention?

AENOR is a professional services company that identifies and helps correct gaps in the competitiveness of the economic fabric of the societies we form a part of. The added value that AENOR contributes to filling these gaps is to generate trust between the economic agents of a society based on knowledge, values, and competitiveness. When the economic fabric reaches a sufficient critical mass in the incorporation of these values and knowledge, it acquires levels of efficiency that allow it to compete on equal terms with other international actors.

This means AENOR is a knowledge management company that acts in the area of competitiveness gaps; both across the entire economic fabric and in individual sectors. AENOR also works with companies and organisations to help them overcome their own specific competitiveness gaps.

These gaps span quality and industry, to the more recent issues of digitisation and ethical behaviour, right through to exports, sustainability, and innovation.

What are our advantages in this?

We contribute to the transformation of society, creating trust between people and organisations. We have consolidated six ways of working that set us apart:

  • We develop the conformity evaluation service, essentially through expert auditors who are long-standing, loyal in-house staff. This enables us to work efficiently and uphold a consistently high level of quality, which ultimately brings more value to our clients. 
  • We actively manage the significant know-how accumulated. Our auditors apply their know-how and expertise in the organisations they audit, whilst at the same time receiving valuable learning on implementing the benchmarks in specific companies. This knowledge is processed and disseminated in the form of general findings, boosting the joint capacity to contribute value in future audits.
  • We are close to the sources of knowledge generation, contributing them value. This, together with our readiness to serve the sectors, enables us to innovate in the definition and resolution of new competitiveness gaps. 
  • We maintain a high level of geographical and sectorial capillarity. Its purpose is to continuously improve our responsiveness to our clients, thanks to our proximity to the needs of each territory and field of activity.
  • We work to ensure consistency and quality. Having done this on a constant and committed basis since our beginnings, means that consistency and quality are the mainstays that define our brand, and bring us great visibility. AENOR is recognised by 100% of the B2B segment, according to a study carried out by a leader in the field of public opinion research. 
  • We are the brand capable of generating trust among the general public and in particular among consumers, since AENOR is the only brand with a broad knowledge of the segment, reaching 70%.

What fields do we work in?

AENOR provides the added value of trust thanks to services focused on assessing compliance, training, and information.

  • Management Systems Certification.
  • Product Certification.
  • Inspection and Testing.
  • Persons Certification.
  • Training in the issues related to the scope of conformity assessment.
  • Distribution of standards, norms, publications, and sectorial information.

Impartiality

AENOR carries out its activities in accordance with the principles of impartiality and independence, established in the reference standards, and it is perceived as such by interested parties, which value the trust inspired by the services provided by AENOR.

All staff members are aware of the need to act in an impartial and objective way, since decisions taken by AENOR are always based on objective evidence of compliance, and are not influenced by other interests or other parties.

In addition, in compliance with its duties as an entity accredited in different fields, AENOR makes its Statement and its Impartiality Policy available..

Ethics and Social Responsibility

AENOR contributes to sustainable development, which is embodied in social responsibility principles and practices that respond to the needs and expectations of its stakeholder groups.

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AENOR'S VALUES

People
  • Therein lies our knowledge, and people also add the energy, creativity and effort that us affords us a differential value.
  • Therefore, promoting their personal and professional development and promoting equality and conciliation involves encouraging and speeding up our organisation's progress, which is ostensibly reflected in the satisfaction of our customers.
  • We vouch for their safety and set out the mechanisms needed in processes, facilities and services.
  • Fomenting relationships based on trust allows us to work as a team and, in this way, generate synergies that exponentially improve individual contributions and create value.

Mission and values of Excellence
Excellence
  • We identify with ongoing improvement, undertaking our activities neutrally, independently and honestly.
  • We constantly seek quality and excellence, exceeding the expectations of our customers and stakeholder groups.

Commitment
  • With our clients: We are their ally; we offer them comprehensive solutions and anticipate their needs.
  • With society: we provide organisations with tools that enable them to be more competitive, safer, more sustainable and more socially responsible.
  • With the organisation: our work is our passion and we identify with our values. We are aware of the importance of the work we carry out and we feel proud of it.

Results oriented
  • We are committed to achieving our strategic objectives, thus ensuring the sustainability of the organisation.

Future vision
  • We encourage flexibility with a view to adapting to new environments, and creativity, which leads us to continuous innovation.