The mobility operator ALSA has reached an agreement with AENOR to certify the anti-COVID-19 management protocols that the company has implemented and that affect the transport services the company operates in Spain. ALSA will be the first company in the tourism sector to obtain this certificate.
The ALSA anti-COVID-19 protocols to be certified by AENOR contemplate all the moments in which a traveller comes into contact with the company services before, during and after the end of his/her trip. This includes processes such as ticket sales, transit in stations and harbours, the vehicle boarding process, the distribution of passengers inside the bus, the air-conditioning and disinfection of vehicles, and measures for the protection of passengers and employees, among other aspects.
AENOR will subject ALSA's services to an audit through exhaustive assessments, both face-to-face and of its documents, to ensure that the company is applying suitable protocols, and it will also be able to demonstrate to customers, employees and the general public its commitment to preventing the spread of the virus, and as part of ALSA's Safe Mobility Plan (Plan ALSA Movilidad Segura), a series of initiatives aimed at generating confidence among passengers when they are travelling. Its aim is to offer travellers optimum confidence when travelling and thus regain their mobility habits on public transport, a key aspect in this phase of confinement de-escalation in order to successfully manage a return to normality.
AENOR has recently launched the AENOR recently launched its Best Practices against COVID-19 certification, with which companies will be able to support their users, employees and customers that are implementing effective practices for managing the risks derived from COVID-19 within their facilities.
Please find more information in the press release attached.
Portugal