Requirements necessary to provide services related to IT aligned with the needs and objectives of the business, with quality, security and added value for clients and stakeholders
Standard UNE-ISO/IEC 20000-1:2018 promotes the adoption of an integrated process approach for the effective provision of managed IT services, which satisfies the requirements of the business and its clients through continuous improvement.
The implementation of the UNE-ISO/IEC 20000-1 ensures that the services IT are aimed at the business, in other words, the basic and fundamental objective of the operation/ production department is to provide a service with the utmost quality and security either to the organisation itself or to its external clients, considering IT risks.
The Code of Good Practices is the second part of ISO/IEC 20000-2 Standard and represents the set of best practices adopted and accepted by the industry in this regard.
Main changes in the new 2018 version:
It has been adapted to the high-level ISO structure used for all management system standards.
Benefits for your company:
Thanks to its structure, it can easily be integrated with the UNE-ISO/IEC 27001 Information Security Management Systems, given that UNE-ISO/IEC 20000-1 has an Information Security Management process. And, in short, with any process management system like UNE-EN ISO 9001. It can also take into account the DEVOPS function (Agile methodologies).
Once the audit process has been successfully completed, if the implemented system meets the requirements of the ISO/IEC 20000-1 standard, the organisation will obtain:
Furthermore, organisations with management systems certified by AENOR have free access to the
AENORnet and a subscription to the
AENOR monthly magazine.
AENOR Management Mark ICT Services
IQNet MarkMANAGEMENT SYSTEM
Among the companies in possession of this certificate are: El Corte Inglés internal Data Processing Centre, Telefónica Solutions external Data Processing Centre, several financial entities and organisations such as CEPSA, INDRA, IECISA, BURO DE CREDITO (Mexico), TELEFONICA Soluciones, BANCO DE LA NACIÓN (Peru), etc. AENOR has issued over 200 UNE-ISO/IEC 20000-1 Information Technology Service certificates.
Learn about all the training available on ISO standard 20000