CaixaBank obtains AENOR certification for its tax risk management and control system

• After a thorough audit process, AENOR has recognised the financial institution's commitment to the highest standards of excellence and transparency in areas such as the tax policies and strategies applied and its tax management and control system.


• For CaixaBank, certification represents a guarantee for its model of action for the control and management of tax risk, a key tool for generating improvements in the tax realm.
  


• In 2021, CaixaBank handled a total of 4,074 million euros in tax payments, including those corresponding to its own activity and third-party revenue collection.
  

3 January CaixaBank has obtained the certificate of AENOR to its tax compliance management system., which demonstrates its commitment to the application of the highest standards of excellence and transparency in tax compliance policies.

AENOR certification has been obtained after a thorough audit process which assessed the mechanisms for establishing and overseeing tax policies and strategies at Caixabank, as well as the robustness in the design and implementation its tax control and management system.

For CaixaBank, this recognition by AENOR represents the guaranteed success of its model of action for the control and management of tax risk, a key tool for generating improvements in the tax realm. In 2021, CaixaBank handled a total of 4,074 million euros in tax payments, including taxes corresponding to its own activity and third-party revenue collection.

AENOR has awarded CaixaBank this certification in accordance with the requirements established in standard UNE 19602, which constitutes the adaptation to the tax field of international compliance standards, as well as incorporating the recommendations of the Organisation for Economic Co-operation and Development (OECD).

Building confidence and transparency

CaixaBank's strategy for controlling and managing tax risk and for fiscal operations is aligned with the values that shape the company's corporate culture and its commitment to complying with its tax obligations.

Some of the principles that guide the CaixaBank Group's decision-making in tax matters include compliance with the tax regulations of the various countries and territories in which it operates, cooperation with tax authorities by promoting a relationship based on principles of transparency, good faith and mutual trust, and fostering transparency through appropriate communication and information with customers, shareholders and other stakeholders on the tax impact of the products it markets.

The company has developed and implemented a system for managing and controlling tax risks. In May 2022, it also approved an update to the Group's Corporate Policy for managing tax risk and tax action, which, among other aspects, defines the performance and conduct of the various departments involved in managing the Group's taxes. It also defines and classifies investments and operations carried out by the institution that could have special relevance for tax purposes.