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Thyssen-Bornemisza National Museum

Thyssen-Bornemisza National Museum, good practice model


In addition to browsing through the permanent collection rooms or the temporary exhibition, visitors to the Thyssen-Bornemisza National Museum can avail of services including a cafeteria, cloakroom, toilets, audio guides and a shop that offers a selection catalogues, and even jewellery, enhancing their experience and contributing to their satisfaction.

From the most general to the most specific aspects, everything comes together to embody the excellence of the Museum, which was recognised by its recent certification under Standard UNE 302002 for the rendering of visitor services under the Q Mark, and which ensures that the visit's quality management meets the most demanding of standards, taking in all activities, tasks and areas of the museum: from programming, the strategic plan, the transparency portal or the cleaning of the facilities, to the information available to visitors for their guidance and understanding (both before and during the visit) or ticket sales facilities.

Safety and universal accessibility are also highlighted, which hold AENOR certificates for Emergency Management and Universal Accessibility, making the Thyssen the first museum in Spain to obtain these three certificates. In addition, an EFR certificate recognises the institution's reconciliation and equality measures, to which we must also add the highest national rating in the Ranking of museum transparency and good governance.

We must not forget a fundamental element behind these certificates: the human factor. The staff of the Thyssen Museum must be commended for their high degree of commitment to the institution and its mission and values, as well as their proven professionalism, both those who are working directly with the public and those who do so through their different and wide-ranging responsibilities.