Skip main navigation
You are at: Home>Certification>Diversity and Equality>Universal Accessibility
UNE 170001 Universal Accessibility Certification

UNE 170001 Universal Accessibility Certification

UNE 170001 Universal Accessibility Certification

Guarantees universal accessibility to services and environments for all users

Adopting a Universal Accessibility Management System ensures that everyone, regardless of their age or disability, is equally able to access any part of a built environment, transport or urban area, and to use and enjoy the services that they provide with the highest possible level of autonomy.

The adoption of the UNE 170001-2 Standard entails an organisation's social commitment to the equal rights and opportunities for all people, regardless of their ability. Any client who wishes to access an environment and receive its services will thus be able to do so, as the organisation will have made all of its spaces and services accessible.

Working environment and adaptation of the work station

Universal accessibility implemented in line with UNE 170001-2 for work environments also demonstrates organisations' commitment to society, creating environments where all workers, regardless of their capabilities, can carry out their work in conditions of equal opportunity to their co-workers. Adopting this standard helps organisations to implement their corporate social responsibility to integrate people with disabilities in the job market.

By fulfilling the DALCO requirements of the Standard UNE 170001-1:2007, the organisation can guarantee that it is accessible and that its accessibility is not temporary and will remain in place for the foreseeable future.

This standard applies to all sectors, both public and private, where citizens make use of public services like transport or buildings such as hospitals, primary healthcare centres, universities, and city council, regional government and central government offices.

It applies to any business location, both those for attending to end customers (hotels, shopping centres, museums, distribution networks, banks, sales points, department stores, care homes), and the working environments of any public or private organisation.

UNE 170001-2 Standard certification is perfectly compatible with and complements ISO 9001 quality certification, since the two standards both include tools specific to management systems, such as planning, targets, corrective and preventive measures, etc. adding the perspective of Universal Accessibility, which is not covered by traditional quality management systems.

Once the audit has been completed and the system implemented,, it meets the requirements of the UNE 170001-2 Universal Accessibility standard. With the universal accessibility management system, your organisation obtains:

  • The registered AENOR Accessibility Certificate.
  • The license for use of the AENOR Mark of Registered Accessibility
AENOR Mark for Registered Accessibility UNE 170001-2

AENOR Mark of Universal Accessibility
​UNE 170001-2

Since 2003 several organisations have opted for this certification scheme, the first of them being the GUGGENHEIM Museum in Bilbao. 41 certificates have been issued so far to companies and official bodies in various sectors such as banks, beaches, passenger transport, petrol stations, shopping centres, hotels, etc.

  • Request the Specific Regulations for the Certification of Universal Accessibility Management Systems RP-CSG-004.02 here