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Universal Accessibility Certification UNE 170001

Universal Accessibility Certification UNE 170001

Universal Accessibility Certification UNE 170001

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Guaranteeing access and universally accessible services for all users

Adopting a Universal Accessibility Management System ensures that everyone, regardless of their age or disability, has the same access possibilities to any part of a built environment, transport or city planning, and to the use and enjoy the services that they provide with the highest possible level of autonomy.

The adoption of Standard UNE 170001-2 entails the organisation's social commitment to the equality of rights and opportunities for all people, regardless of their capacities. Therefore, any client that wishes to access an environment and receive its services will be able to do so since the organisation will have made all of their spaces and services accessible.

Similarly, the universal accessibility developed in accordance with the Standard UNE 170001-2 for work environments, demonstrates the commitment of organisations to society, creating environments where all workers, regardless of their capabilities, can carry out their work in equal opportunity conditions as the rest of their co-workers. Adopting this standard helps organisations that implement corporate social responsibility to integrate people with disabilities in the job market.

By fulfilling the DALCO requirements of the Standard UNE 170001-1:2007, the organisation can guarantee that it is accessible and that its accessibility is not temporary and will remain in place for the foreseeable future.


This standard applies to both public and private sectors where citizens make use of public services like transport, buildings such as hospitals, primary health care centres, universities, and city council, Regional and Central Government departments.

Any business location where services are provided to the end customer (hotels, shopping centres, museums, distribution networks, bank branches, sales points, department stores, residences) or any work environment of any public or private organisation.

The certification according to the standard UNE 170001-2 is perfectly compatible with and complementary to the certification ISO 9001 of quality, as it shares the same specific management system tools for planning, objectives, corrective and preventive action, etc. , and incorporates the perspective of Universal Accessibility which is not addressed by traditional quality management systems.

Once the audit has been completed and the system implemented is aligned with the requirements of the UNE standard 170001-2 Universal Accessibility. Universal access management system, your organisation obtains:

  • The registered AENOR Accessibility Certificate.
  • The license for use of the AENOR Mark of Registered Accessibility

Furthermore, organisations with management systems certified by AENOR have free access to the AENORnet and a subscription to the AENOR monthly magazine.

AENOR Mark for Registered Accessibility UNE 170001-2

AENOR Mark of Universal Accessibility
​UNE 170001-2


Since 2003 several organisations have opted for this certification scheme, the first of which was the GUGGENHEIM Museum in Bilbao. Currently, 41 certificates have been issued to companies and administrations of different sectors, including banks, beaches, passenger transportation, service stations, shopping centres, hotels, etc.