AENOR standards and books that appear in the online store can only be purchased through the website. AENOR does not have a physical store.
Purchase procedure: by clicking on the "Buy" button, the desired products will go to the shopping basket. If you are experiencing display problems, we recommend using Google Chrome.
Go to the customer area to conclude the purchasing process. If you are not registered as a customer, you must fill in the form by submitting your details and choose a password and username. This will create an account.
Once the "Customer data" form has been completed, you will be able to view your "Order in progress", including all the articles placed in the shopping basket, their prices, the taxes imposed by current legislation and delivery costs, if applicable.
The prices of the standards and books that appear under different sections do not include tax or delivery costs.
AENOR's promotional codes consist of 3 alphanumeric characters and can only be used in purchases on the website and for a limited time only. The codes can only be received through a specific offer. To use your promotional code, simply enter it during step 2 of 4 of the online purchasing process and click on “apply”, after you have identified yourself and selected the payment method you want to use. Promotional codes are not cumulative.
In the case of clients from companies with headquarters abroad , the identification number of the taxpayer of the corresponding country (for example, in Argentina the CUIT), must be completed in the field corporate tax ID number (CIF)/national document ID number (NIF) - VAT.
Stocks of books are limited, and all products are displayed online, regardless of immediate availability. If the requested book is not available, customers will be notified that they may receive their order later than anticipated.
The order invoice includes delivery costs. Therefore, no further amounts need to be paid to the courier for this service. Delivery costs are calculated based on both the final destination of the order and the number of products requested. It includes transport and packaging. Delivery costs are subject to regular review.
You have 15 days from receipt of the products to return them in their original packaging and in perfect condition. You are responsible for the collection and shipping costs. Refunds are only permitted for the shipment of printed products; refunds of downloads in electronic format are not included.
These General Terms and Conditions of Sale are governed by the Spanish Brands, Industrial and Intellectual Property Act, and in general by any applicable legal provisions currently in force.
The parties expressly renounce any jurisdiction to which they may have recourse and agree to accept that of the Courts of the city of Madrid to settle any disputes arising from these General Terms and Conditions of Sale.
Customer support hours
All year except from 15 June to 15 September:
Monday to Thursday
Mornings: 09:00 - 14:00
Afternoons: 15:30 - 17:30
08:30 - 14:30
From 15 June to 15 September:
Monday to Friday