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AENOR Norma
UNE-ISO 10004:2019

UNE-ISO 10004:2019

Gestión de la calidad. Satisfacción del cliente. Directrices para el seguimiento y la medición.

Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

Management de la qualité -- Satisfaction du client -- Lignes directrices relatives à la surveillance et au mesurage

Publication date:
2019-06-05 /In force
International equivalences:
Cancellations:
72
Language Format

Physical and digital format

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