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AENOR Norma
UNE-ISO 10003:2018

UNE-ISO 10003:2018

Gestión de la calidad. Satisfacción del cliente. Directrices para la resolución de conflictos de forma externa a las organizaciones.

Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations

Management de la qualité -- Satisfaction du client -- Lignes directrices relatives à la résolution externe de conflits aux organismes

Publication date:
2018-11-14 /In force
International equivalences:
Cancellations:
74
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