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Normas UNE - AENOR
UNE-EN 13816:2003

UNE-EN 13816:2003

Transporte. Logística y servicios. Transporte público de pasajeros. Definición de la calidad del servicio, objetivos y mediciones.

Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement

Transport - Logistique et services - Transport public de voyageurs - Définition de la qualité de service, objectifs et mesures

Publication date:
2003-01-17 /In force
Version confirmed on:
2019-01-29
International equivalences:

EN 13816:2002 (Idéntico)

61
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