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Normas UNE - AENOR
UNE-ISO/IEC 20000-1:2007/1M: 2009

UNE-ISO/IEC 20000-1:2007/1M:2009

Tecnología de la información. Gestión del servicio. Parte 1: Especificaciones.

Information technology. Service management. Part 1: Specification

Technologies de l'information. Gestion de services. Partie 1: Spécifications

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