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Normas UNE - AENOR
UNE-ISO/IEC 20000-1:2007

UNE-ISO/IEC 20000-1:2007

Tecnología de la información. Gestión del servicio. Parte 1: Especificaciones. (ISO/IEC 20000-1:2005)

Information technology. Service management. Part 1: Specification (ISO/IEC 20000-1:2005)

Technologies de l'information. Gestion de services. Partie 1: Spécifications (ISO/IEC 20000-1:2005)

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