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Curso S-16 Auditor/a interno/a ISO 20000 Gestión Servicios TI

Presencial Live Training In Company
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Aprende las actividades precisas para realizar una auditoría de Sistemas de Gestión. Aplica las mismas al caso concreto de un Sistema de Gestión de Servicios basado en la norma UNE-ISO/IEC 20000-1 y mediante una lista de comprobación estándar, determina los documentos y registros imprescindibles, así como todos aquellos necesarios.

Intended for

IT directors, specialists and professionals who are involved in providing information technology (IT) services

Requirements

To take this course, you must have completed courses S-14 and S-15, preferably in this order, or have knowledge of the UNE-ISO/IEC 20000-1 Standard and how to implement an IT services management system.

Special promotion

*Discounts cannot be combined.

Objectives

Understand the management system audit process
Acquire the knowledge and methods needed to audit an IT services management system under the UNE-ISO/IEC 20000-1:2011 Standard
Understand the certification process

Content

1. The ISO 19011:2018 Standard on auditing management systems:

- Concepts

Audit programme management

- Conducting an audit

2. Auditing an IT services management system under the UNE-ISO/IEC 20000-1 Standard:

- Mandatory and optional documents

- Records

- Finding evidence

3. Certification process

4. Developing case studies based on audit simulations

Live Training/Streaming

Aula virtual

19/05/2025 - 20/05/2025

725 + IVA 21%

Call description

Description of format

AENOR offers you all the technologies and resources you need to continue with your training plans and build your future. AENOR has created LIVE TRAINING via streaming so you can attend the course remotely from work, home or wherever.

The courses are taught on a tele-training platform with the simultaneous presence of teachers and students interacting in the Virtual Classroom throughout the training session.
During the duration of the course, the teacher presents the subject by videoconference, with practical examples and taking into account the students' queries and questions.
The teacher combines theory classes with collaborative team activities, which gives students the opportunity to learn and acquire knowledge with the same quality as in-person training.

The best LIVE training from wherever you want with the best teachers.

Classes 100% LIVE.

Schedule

2 days - 14 hours. From 9.00am to 2.00pm and from 3.00pm to 5.30pm
Dates: 19/05/2025 - 20/05/2025

Intended for

IT directors, engineers and professionals who are involved in providing information technology (IT) services

Requirements

To take this course, you must have completed the course entitled Fundamentals and implementation of an IT services management system under ISO 20000.

Special promotion

Obtain the AENOR Lead Auditor ISO 20000 Qualification.

Students will receive

Access to the AENOR Campus Virtual Library for two months.
In our Virtual Library, you will have access to:

The current version of the standard UNE-EN-ISO 19011 Guidelines for auditing management systems.

You will also find a wide selection of standards for different management systems.
In these documents you will be able to underline, make annotations and many other functionalities you will be able to use during your training with AENOR.

Certificate

A Certificate of Attendance will be provided to students who complete at least 80% of the course.

On-site

Our facilities are designed to facilitate learning, in a modern and collaborative space. The location of the facilities is very well communicated by metro, train or bus.

Our courses are very practical and face-to-face training facilitates learning by applying knowledge through group work. It also makes it easier to communicate personally and to network with teachers and other students.

Coffee and work lunch is included in the in-person course.

AENOR guarantees compliance with the necessary health measures at all times.

Duration, schedule

2 days - 14 hours. From 9.00am to 2.00pm and from 3.30pm to 6.00pm

Price

€725 (Taxes not included)

Live Training/Streaming

AENOR offers you all the technologies and resources you need to continue with your training plans and build your future. AENOR has created LIVE TRAINING to allow students to attend the course remotely from home or work.

The best LIVE training in your own home with the best teachers.

Classes 100% LIVE.

Duration, schedule

2 days - 14 hours. From 9.00am to 2.00pm and from 3.00pm to 5.30pm

Price

€725 (Taxes not included)

FUNDAE allowance In-company training