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Curso S-14 Fundamentos de gestión de servicios de tecnologías de la información según ISO 20000

Presencial Live Training In Company
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Conoce el contenido de la norma UNE-ISO/IEC 20000-1 y comprende el conjunto de capacidades y procesos necesarios para dirigir y controlar las actividades y recursos de una organización para la planificación, diseño, transición, entrega y mejora de los servicios con la finalidad de entregar valor.

Intended for

IT directors, specialists and professionals who are involved in providing information technology (IT) services.

Requirements

No prior requirement is required, although experience related to the provision of IT services is recommended.

Special promotion

*Discounts cannot be combined.

Objectives

Understand the need for quality IT services
Know the fundamentals and general concepts of IT services management
Obtain an overview of the UNE-ISO/IEC 20000-1 Standard
Identify the advantages of implementing an IT services management system

Content

1. IT services quality

2. Concepts of IT services management

3. Historical and comparative evolution of good practices and methodologies in IT services management

4. UNE-ISO/IEC 20000-1 Standard

- Organizational context

- Leadership

- Planning

- Support

- Operation

- Performance assessment

- Improvement

5. Implementing an IT services management system under the UNE-ISO/IEC 20000-1 Standard

- Elements to be considered

- Benefits

Live Training/Streaming

Aula virtual

12/05/2025 - 12/05/2025

410 + IVA 21%

Call description

Description of format

AENOR offers you all the technologies and resources you need to continue with your training plans and build your future. AENOR has created LIVE TRAINING via streaming so you can attend the course remotely from work, home or wherever.

The courses are taught on a tele-training platform with the simultaneous presence of teachers and students interacting in the Virtual Classroom throughout the training session.
During the duration of the course, the teacher presents the subject by videoconference, with practical examples and taking into account the students' queries and questions.
The teacher combines theory classes with collaborative team activities, which gives students the opportunity to learn and acquire knowledge with the same quality as in-person training.

The best LIVE training from wherever you want with the best teachers.

Classes 100% LIVE.

Schedule

1 day - 7 hours. From 9.00am to 2.00pm and from 3.00pm to 5.30pm
Date: 12/05/2025

Intended for

IT directors, engineers and professionals who are involved in providing information technology (IT) services.

Requirements

No prior requirement is required, although experience related to the provision of IT services is recommended.

Students will receive

Access to the AENOR Campus Virtual Library for two months.
In our Virtual Library, you will have access to:

The current version of the UNE-ISO/IEC 20000-1 Standard on Information technology.Service Management. Part 1: Requirements of the System Management Service (SGS).

You will also find a wide selection of standards for different management systems.
In these documents you will be able to underline, make annotations and many other functionalities you will be able to use during your training with AENOR.

Certificate

A Certificate of Attendance will be provided to students who complete at least 80% of the course.

Observations

This course can be taken independently or as one of the modules for AENOR's Qualifications:
• Lead Auditor ISO 20000
• Implementation Specialist ISO 20000

On-site

Our facilities are designed to facilitate learning, in a modern and collaborative space. The location of the facilities is very well communicated by metro, train or bus.

Our courses are very practical and face-to-face training facilitates learning by applying knowledge through group work. It also makes it easier to communicate personally and to network with teachers and other students.

Coffee and work lunch is included in the in-person course.

AENOR guarantees compliance with the necessary health measures at all times.

Duration, schedule

1 day - 7 hours. From 9.00am to 2.00pm and from 3.30pm to 6.00pm

Price

€410 (Taxes not included)

Live Training/Streaming

AENOR offers you all the technologies and resources you need to continue with your training plans and build your future. AENOR has created LIVE TRAINING to allow students to attend the course remotely from home or work.

The best LIVE training in your own home with the best teachers.

Classes 100% LIVE.

Duration, schedule

1 day - 7 hours. From 9.00am to 2.00pm and from 3.00pm to 5.30pm

Price

€410 (Taxes not included)

FUNDAE allowance In-company training