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Curso S-0E Auditor/a Líder ISO 20000 Gestión Servicios TI
Presencial
Live Training
REGISTER NOW
FUNDAE allowance
General Information
Invitation Dates
Formats
¿POR QUÉ TE INTERESA REALIZAR ESTA TITULACIÓN?
Conoce las capacidades y procesos necesarios para dirigir y controlar las actividades y recursos de una organización para gestionar los servicios con la finalidad de entregar valor.
Mediante un enfoque de proyecto, aprende los pasos necesarios para diseñar e implantar un Sistema de Gestión de Servicios.
Aprende a realizar una auditoría de Sistemas de Gestión, y aplícalo al caso concreto de un Sistema de Gestión de Servicios basado en la norma UNE-ISO/IEC 20000-1.
Este programa está formada por los siguientes cursos. Para más información haz clic sobre ellos:
Fundamentos de gestión de servicios de tecnologías de la información según ISO 20000
(S-14)
Implantación de un sistema de gestión de servicios de tecnologías de la información según ISO 20000 (S-15)
Auditoría de sistemas de gestión de servicios de tecnologías de la información según ISO 20000
(S-16)
Estos cursos pueden realizarse también de manera independiente.
Intended for
IT Managers, specialists and professionals involved in providing Information Technology (IT) services who want to know how to implement and audit an IT Services Management System in accordance with the UNE-ISO/IEC 20000-1 Standard.
Special promotion
*Discounts cannot be combined.
Objectives
By completing this training you will:
Have in-depth knowledge of the UNE-ISO/IEC 20000-1 Standard: IT Services Management System
Understand the fundamentals and general concepts of an IT services management system
Be able to lead a project to implement an IT services management system under the UNE-ISO/IEC 20000-1 Standard and the ancillary UNE-ISO/IEC 20000-2 Standard
Be able to perform an IT services management system audit under the UNE-ISO/IEC 20000-1 Standard
Understand the AENOR certification process
Content
Fundamentals of information technology services management under ISO 20000
(S-14)
:
1. IT services quality
2. Concepts of IT services management
3. Historical and comparative evolution of good practices and methodologies in IT services management
4. UNE-ISO/IEC 20000-1 Standard
- Organizational context
- Leadership
- Planning
- Support
- Operation
- Performance assessment
- Improvement
5. Implementing an IT services management system under the UNE-ISO/IEC 20000-1 Standard
- Elements to be considered
- Benefits
Implementing an information security services management system under ISO 20000 (S-15):
1. General concepts of a management system
2. Defining a project to implement an IT services management system
3. Planning an IT services management system
- Defining the scope
- Assessing the initial situation
- Defining policies, plans and objectives
4. Implementing an IT services management system
- Management responsibilities
- Documentation
- Powers
- IT services processes
5. Verifying an IT services management system
- Monitoring, review and audit processes
6. Improving an IT services management system
- The service improvement plan
7. Certifying an IT services management system
8. Developing case studies
Auditing an information technology services management system under ISO 20000
(S-16)
:
1. The ISO 19011:2018 Standard on auditing management systems:
- Concepts
Audit programme management
- Conducting an audit
2. Auditing an IT services management system under the UNE-ISO/IEC 20000-1 Standard:
- Mandatory and optional documents
- Records
- Finding evidence
3. Certification process
4. Developing case studies based on audit simulations
Live Training/Streaming
Aula virtual
12/05/2025 - 20/05/2025
1.515
+ IVA 21%
Register
Detailed information
Call description
¿POR QUÉ TE INTERESA REALIZAR ESTA TITULACIÓN?
Conoce las capacidades y procesos necesarios para dirigir y controlar las actividades y recursos de una organización para gestionar los servicios con la finalidad de entregar valor.
Mediante un enfoque de proyecto, aprende los pasos necesarios para diseñar e implantar un Sistema de Gestión de Servicios.
Aprende a realizar una auditoría de Sistemas de Gestión, y aplícalo al caso concreto de un Sistema de Gestión de Servicios basado en la norma UNE-ISO/IEC 20000-1.
Este programa está formada por los siguientes cursos. Para más información haz clic sobre ellos:
Fundamentos de gestión de servicios de tecnologías de la información según ISO 20000
(S-14)
Implantación de un sistema de gestión de servicios de tecnologías de la información según ISO 20000 (S-15)
Auditoría de sistemas de gestión de servicios de tecnologías de la información según ISO 20000
(S-16)
Estos cursos pueden realizarse también de manera independiente.
Description of format
AENOR Live Training (virtual live classes)
The courses are taught on a tele-training platform with the simultaneous presence of teachers and students interacting in the Virtual Classroom throughout the training session.
During the duration of the course, the teacher presents the subject by videoconference, with practical examples and taking into account the students' queries and questions.
The teacher combines theoretical sessions with collaborative exercises in work teams, which guarantees learning and knowledge acquisition, in a manner similar to face-to-face training.
Schedule
35 hours. From 9.00am to 2.00pm and from 3.00pm to 5.30pm
Dates: 12/05/2025 - 20/05/2025
Intended for
IT Managers, engineers and professionals involved in providing Information Technology (IT) services who want to know how to implement and audit an IT Services Management System in accordance with the UNE-ISO/IEC 20000-1 Standard.
Special promotion
*Discounts cannot be combined.
Students will receive
Access to the AENOR Campus Virtual Library for two months.
In our Virtual Library, you will have access to:
The UNE-ISO/IEC 20000-1:2018 Standard on Information technology. Service Management. Part 1: Requirements of the System Management Service (SGS).
The UNE-ISO/IEC 20000-2:2023 Standard on Information technology. Service management. Part 2: Guidance for implementing a System Management Service (SGS).
The Standard UNE-EN ISO 19011:2018 Guidelines for auditing management systems.
Awards
You must complete the full course and pass the exam to obtain the AENOR ISO 20000 Audit Manager Qualification.
Observations
You must complete the full course and pass the exam to obtain the AENOR ISO 20000 Audit Manager Qualification. You can also complete the modules/courses independently.
This Qualification involves the following courses:
S:14: Fundamentals of information technology security services management under ISO 20000
- S-15: Implementing an information technology services management system under ISO 20000
S-16: Auditing an information technology services management system under ISO 20000
On-site
Our facilities are designed to facilitate learning, in a modern and collaborative space. The location of the facilities is very well communicated by metro, train or bus.
Our courses are very practical and face-to-face training facilitates learning by applying knowledge through group work. It also makes it easier to communicate personally and to network with teachers and other students.
Coffee and working meals are included in our face-to-face courses.
AENOR guarantees compliance with the necessary health measures at all times.
Duration, schedule
35 hours. From 9.00am to 2.00pm and from 3.30pm to 6.00pm
Price
€1,515 (Taxes not included)
Live Training/Streaming
AENOR Live Training (virtual live classes)
The courses are taught on a tele-training platform with the simultaneous presence of teachers and students interacting in the Virtual Classroom throughout the training session.
During the duration of the course, the teacher presents the subject by videoconference, with practical examples and taking into account the students' queries and questions.
The teacher combines theoretical sessions with collaborative exercises in work teams, which guarantees learning and knowledge acquisition, in a manner similar to face-to-face training.
Duration, schedule
35 hours. From 9.00am to 2.00pm and from 3.00pm to 5.30pm
Price
€1,515 (Taxes not included)
Live Training/Streaming Invitations
Aula virtual
12/05/2025 - 20/05/2025
1.515
+ IVA 21%
Register
REGISTER NOW
FUNDAE allowance