AENOR has renewed the certifications of the Madrid 112 autonomous emergency service of Emergency Management, according to the standard UNE-ISO 22320, and the Gestión de la Calidad, according to the standard ISO 9001.
The UNE-ISO 22320 standard applies to any type of public, private, governmental or non-profit organisation. This international standard stipulates requirements to respond effectively to incidents, including command and control, operational information, decision support, traceability, interoperability, information management, and coordination and cooperation within an organisation, among others.
For its part, the ISO 9001 standard on Quality Management improves processes and eliminates costs relating to lack of quality; it achieves greater involvement of the professionals by achieving work that is well done and sustainable. It also leads to a stronger conviction in transmitting commitment to quality to all the audiences of an organisation, in addition to being an ideal platform from which to move towards other certifications.
Madrid 112 is committed to quality and to ongoing updating and renewal of its technological developments.
In the photograph, Gonzalo Piédrola, AENOR's director for the Central and European Region, together with Ángeles Pedraza, Manager of the Madrid 112 Autonomous Body.