AENOR has recently awarded Iberdrola Portugal the international certification for the Complaints and Claims Management System, in accordance with the new version of ISO 10002.
The Standard ISO standard 10002:2018 provides guidance for designing and implementing an effective and efficient process for handling complaints and claims, which can lead to improvements in an organisation's products and services, customer satisfaction and loyalty, as well as its reputation.
Iberdrola Clientes Portugal has thus become the first company in Portugal to obtain AENOR's certification for the management of its customer complaints and claims.
In the picture, from left to right, Martín Pita, Director of AENOR in the Atlantic Region; Carla Costa, Director of Iberdrola Clientes Portugal; José Carlos Villalvilla, Director of Customer Services for Iberdrola Spain; and Cândido Pires, Managing Director of LUSAENOR.
Portugal