The University Hospital Infanta Leonor has received ten quality certifications in accordance with the new standard
ISO 9001:2015, in recognition of the excellence and continuous improvement which guide the management and activity of different departments and units.
Cataract surgery was the first clinical process performed at this public hospital in Madrid to be certified, led in 2009 by the Ophthalmology Department. The following departments were then added to this working line: Pharmacy, Nephrology (Haemodialysis), Intensive Medicine (Intensive Care Unit), Haematology and Haemotherapy (Transfusion), Obstetrics and Gynaecology together with Paediatrics (Delivery room and obstetric hospitalisation), Pathological Anatomy, Endocrinology and Nutrition (Diabetes), Legal Advice and, lastly, Continuing Education.
These certifications prove that the management system developed and implemented by the different departments and units involved is carried out in accordance with certain quality, efficiency, safety and continuous improvement requirements, with regard to working procedures, and to human resources and materials, to patient satisfaction and to the fulfilment of legal requirements and applicable regulations, among other indicators.
The certificate of
Quality Management System by AENOR is based on international standard ISO 9001, the most widespread quality management tool in the world, with more than a million certificates held across 201 countries. This certificate demonstrates the organisation's compliance with the UNE-EN ISO 9001 standard, and shows its commitment to ongoing improvement through the implementation of its Quality Management System.
The director of AENOR for the Central Region and Europe, Gonzalo Piédrola, presented the certificates to the Managing Director of the University Hospital Infanta Leonor, Carmen Pantoja Zarza, in the presence of the Health Minister, Enrique Ruiz Escudero.