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Meliá Hotels International obtains the AENOR Compliance Management Systems Certification

Meliá Hotels International obtains the AENOR Compliance Management Systems Certification


  • It is the first company in the tourism sector to obtain this certificate.
  • The Balearic Islands' Councillor for Tourism, Iago Negueruela, was present to support this achievement.

23 July 2019. Meliá Hotels International, Spain's leading hotel company and one of the 20 largest hotel chains in the world, has obtained Criminal Compliance certification for AENOR, in accordance with Standard UNE 19601, which contributes to generating confidence as it is the national standard for best management systems practices to prevent crime, reduce associated risks and promote an ethical business culture that complies with the law. As the benchmark standard, UNE 19601 establishes the requirements for implementing and maintaining a Criminal Compliance management system.

Following an extensive audit involving all the corporate areas and some of its hotels, the Meliá Group has become one of the first Ibex 35 companies to obtain the AENOR Criminal Law Compliance Certification. Among other aspects, the Meliá Crime Detection and Prevention Model includes a map of risks and/or criminal offences to which the Group may be exposed due to the nature of its business. It identifies more than 340 checks linked to these crimes, thus demonstrating that the organisation has within its reach the suitable mechanisms and checks in the area of Criminal Compliance.

In the words of the Executive Vice-President and CEO of Meliá, Gabriel Escarrer, "in the current environment of volatility and change, it is essential to ensure that our clientele continue to trust us. In order to do this, we have made every effort to update our Code of Ethics, company policies and risk map and promote best practice training and communication as part of a process of ongoing improvement. That's why we appreciate the role of AENOR in certifying the excellence achieved".

In addition, Soledad Seisdedos, AENOR's director in the Balearic Islands, stated that "AENOR has granted Meliá certification after performing a rigorous audit with the participation of all the company's corporate areas, which demonstrates our desire to reinforce our culture of compliance based on values such as integrity, accountability and transparency".

The AENOR certification demonstrates that the Meliá Group practices due diligence and alignment with best practices worldwide, as this model is aligned with the Criminal Code and international standards (ISO 19600 on Compliance Management Systems and ISO 37001 on Anti-Bribery Management Systems).

Since compliance was included in the corporate structure in 2018, the Meliá Hotels International Risk and Compliance Department has helped to improve the company's crime prevention mechanisms and to raise awareness and spread a culture of compliance throughout the company. 

The company's commitment to comply with current legislation, along with other components and foundations such as the Group's Code of Ethics and its set of internal policies and standards, help to enhance its reputation and generate trust among stakeholders, which increasingly impacts on the profit and loss accounts of the organisations.

Compliance is also a strategic priority for the 2030 outlook of the Meliá Group, which as been recognised by the prestigious MERCO index as the tourism sector's leading company as regards corporate reputation for six years in a row, and which is the Third most Sustainable Hotel Company in the world according to the Sustainability Yearbook compiled by Robecosam.