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MAPFRE receives the AENOR ISO 9001 quality certificate


28 December 2018. The Non-life Underwriting and Issuance Technical Department of MAPFRE ESPAÑA has received the UNE-EN ISO 9001-compliant Quality Certificate awarded by AENOR for underwriting newly written corporate liability and damages coverage.

It also renewed that certification for underwriting newly written private car and home policies. The certificate covers the operations carried out at a total of 4 work centres by almost 100 employees who work every day to improve the customer service provided in each situation.

Javier del Rio Martín, Deputy General Director of MAPFRE ESPAÑA's Non-life Technical Department, along with Juan Armijo Montblanc, Assistant General Director of the Retail Technical Department and Santiago Martin Pérez, Assistant General Director of the Business Technical Department, received the certificate from Manuel Romero, AENOR's Research and Market Surveillance Director.

AENOR's Quality Certificate is based on ISO 9001, the most widely-used quality management tool in the world. It verifies that MAPFRE complies with the established requirements and has integrated a management system focused on achieving excellence in customer service through efficiency, quality, and constant improvement.