9 October 2019. - AENOR has awarded the Association of Victims of Terrorism (AVT) with the certification based on the international standard ISO 9001, the world's most widely used quality management tool.
During the presentation ceremony held in the AVT headquarters, the association was shown to meet the requirements established by the UNE-EN ISO 9001 Standard and that it has successfully implemented a Quality Management System committed to continuous improvement.
The association's strengths, according to the audit report, lie in the members' involvement, hard work and implication, among other aspects. After this year's certification, AENOR will continue to carry out annual reviews to guarantee the association's compliance with the standard.
The certification highlights the improvement in processes and the elimination of certain administrative and management costs, as well as a greater implication by the organizations employees, to guarantee the management of work based on best and sustainable practice, which transmits a commitment to quality by all the organization's interest groups.
During the assessment process, the AENOR auditors paid special attention to the areas of psychosocial support, legal and administrative services and communications. With this certification, AVT has obtained more national and international visibility, emphasizing the effectiveness and quality of the services it provides to the victims of terrorism, the high degree of satisfaction in the attention and support received and the specialization and quest for continuous improvement of the association's professionals.
An aspect that has been successfully achieved is the implementation of quality guidelines among the staff, in order to manage the processes associated to quality, based on effectiveness and conformity with the requirements of the system that leads to excellence.
The presentation event was attended by Maite Araluce, President of the AVT; Miguel Folguera, Director of the AVT; Jesús Gómez-Salomé, Corporate Manager of AENOR Mark and Communication, Mario Calderón Fernández, Head of Business Development at AENOR and Natalia Moreno Pérez, Manager of AVT.
In July, the association joined the Third Sector initiative, thus adhering to the Declaration of Commitment for Quality in the Third Sector of Social Action, a project promoted by the NGO Acción Social Platform, thus committing to incorporating the principles and criteria of the declaration into the Association's management systems.