9 October 2019. - AENOR has awarded the Association of Victims of Terrorism (AVT) the certification based on the international standard ISO 9001, the world's most widely used quality management tool.
During the presentation ceremony held in the AVT headquarters, and it established that the association meets the requirements established by the UNE-EN ISO 9001 Standard and that it has implemented a Quality Management System that is committed to continuous improvement.
The association's strengths, according to the audit report, lie in the members' involvement, hard work, personal implication and firm commitment to continuous improvement. After the certification, the work will continue with annual reviews in which AENOR will guarantee the association's compliance with the standard.
The certification highlights the improvement in the processes and the elimination of the costs associated to administrative and management aspects, as well as a greater implication by the organizations professions to guarantee the management of the work based on best and sustainable practice, which transmits a commitment to quality by all the organization's interest groups.
During the assessment process, the AENOR auditors paid special attention to the areas of psycho-social support, legal and administrative services and communications. With this certification, AVT has obtained more national and international visibility, emphasizing the effectiveness and quality of the services it provides to the victims of terrorism, the high degree of satisfaction in the attention and support received and the specialization and quest for continuous improvement of the association's professionals.
The implementation of quality guidelines among the staff in order to manage the processes associated to quality, based on effectiveness and conformity with the requirements of the system that leads to excellence has been achieved successfully.
The certificate presentation act was attended by Maite Araluce, President of the AVT; Miguel Folguera, Director of the AVT; Jesús Gómez-Salomé, Corporate Manager of AENOR Mark and Communication, Mario Calderón Fernández, Head of Business Development at AENOR and Natalia Moreno Pérez, Manager of AVT.
Noteworthy is that, since the month of July, the association has joined the Third Sector initiative, becoming an organization signing the Declaration of Commitment for Quality in the Third Sector of Social Action, a project promoted by the NGO Acción Social Platform, with the commitment of incorporating in the Association's management systems, the principles and criteria of this declaration.