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UNE 175001 Commercial Quality
Commercial Quality

UNE 175001 Commercial Quality

UNE 175001 Commercial Quality

The AENOR N Mark Commercial Quality Service Certificate is based on requirements set forth by the standard UNE 175001 on Service Quality helping Small Retailers to meet customer expectations.

The UNE standard 175001 is an efficient tool that enhances the competitiveness of small businesses and demonstrates their commitment to continual improvement. The certificate is valid for 3 years.

The standard assesses numerous aspects inherent to activities carried out by businesses, such as:

  • Courtesy
  • Security
  • Accessibility
  • Management of incidents, complaints and claims
  • System of continuous improvement
  • Professional competence
  • Credibility
  • Understanding the customer
  • Responsiveness
  • Reliability
  • Communication
  • Facilities
  • Equipment and furniture
  • Containers and packaging
  • Purchasing documents
  • Products
  • Image

To obtain this certificate, establishments must carry out a self-assessment. This information will be verified subsequently by an AENOR auditor using techniques such as the mystery customer system, in which the auditor assumes the role of an undercover customer in order to check whether the business is complying with the requirements established in the standard.

The Standard UNE 175001 it is valid for numerous commercial activities, however, there are four sectors that have their own specifications: opticians, florists, butcher's, fishmongers, and service stations . The standard was drawn up at AENOR, the entity legally responsible for creating technical standards in Spain, with the participation and consensus of the sector. It also gathered consumer opinions.

This certification applies to sales, and additional and ancillary services in commercial establishments considered to be small retailers.

Once the audit process has been successfully completed, businesses that obtain the certificate can display the AENOR N Mark for Service in its windows, advertising and brochures. This Mark differentiates the business from its competition and signifies recognition from its customers.

AENOR Commercial Quality Mark

AENOR Commercial Quality Mark

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AENOR began certifying commercial quality in 2009, and is currently the leading certifier in commercial quality.