Public transport, a fundamental service in our society, is one of the most directly related activities to people's quality of life. The European standard
13816 of Public passenger transport provides guidelines to operators so that they can take on quality commitments when providing their services, with a view to satisfy their customers' expectations. The quality commitments apply to eight fields: time, comfort, information, accessibility, safety, service offered, customer service and environmental impact.
In order for a public transport service to compete with other possible alternatives, it must meet those demands on a regular basis and stand firm behind its commitment. Thus, the transport company will also be able to enhance its operation and improve the perception its users have of its service.
Benefits for your company:
Benefits related to clients:
The certification of the Standard EN
13816 on Public Passenger Transport is applicable to all modes of transport, including:
Due to its structure, based on the establishment of a benchmark service, the Public Transport certification is compatible with other management systems, such as
18001, as well as with the certification of
Registered Service Charters.
Once the audit process has been passed, the integrated system is adapted to the requirements of the Standard EN
13816, and therefore your organisation obtains:
AENOR Certified Service MarkPublic passenger transport
The AENOR Certified Service Mark in accordance with Standard UNE-EN 13816 has undergone a significant increase in the number of certificates in recent years with more than 280 certificates issued. This situation has been fuelled not only by the increasing importance afforded to the transport sector in general and, specifically, to the passenger transport sector, by the Public Administration, but also by transport operators' interest in improving and modernising their services.