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Good e-commerce practices
Good Practices in E-Commerce

Good e-commerce practices

Quality and safety management principles and practices for entities that perform commercial activities via the internet and other similar public or private networks

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​​​Good e-commerce practices define the framework in which any e-commerce activities must take place and review aspects associated with the purchasing process, commercial communication, sales, engagement, payment, delivery of the product or service and the post-sales service.

They also address other issues associated with out-of-court conflict resolution systems, technology, information security, personal data protection, ethics, protecting intellectual property, suppliers, etc.

Benefits for the organisation:

  • Reliability, the reliability of any business activity is fundamental for creating an atmosphere of trust, which is necessary in E-commerce.
  • Transparency, not hiding anything that the possible client should know, is essential for fostering an atmosphere of trust which is necessary in E-commerce.
  • Loyalty, perseverance in the fulfilment of commitments undertaken with clients and upholding the trust they have placed in the organisation.
  • Privacy, offering the maximum degree of discretion with regard to the transactions made and the clients' identity and personal data, makes it possible for any organisation to gain one more point of the trust granted in the market.
  • Security, in an environment as dynamic as the Internet, is one requirement that is necessary for maintaining a security level that is in accordance with the processes and/or data to be handled.
  • ​Customer orientation, organisations depend on their customers in order to survive and therefore must do everything they can to understand their needs, wishes and current or future requirements. Making an effort to meet clients' requirements, even to pleasantly surprise them and exceed their expectations.
  • Intention to continually improve, as a way of thinking and acting in the organisation's daily activities.

All sectors involved in e-commerce. Defines a good e-commerce practices framework for any sector in which e-commerce activities must be performed.

Thanks to its structure, the regulations of the Good Practices in E-Commerce can be easily integrated into any process management system. It is also very useful for UNE-ISO/IEC 27001 and UNE-EN ISO 9001.

Once the audit process has been successfully completed, if the implemented system meets the requirements of the GPEC regulations, the organisation will obtain:

  • The AENOR Certificate of Good Practices in E-Commerce.
  • A licence to use the AENOR Mark of Good Practices in E-Commerce.

AENOR Certified E-Commerce Mark

AENOR has certified companies within the financial sector such as Openbank (Grupo Santander), the transport industry (ALSA), the insurance industry (VERTI) and the technology industry (ARSYS), etc.​​