Good e-commerce practices define the framework in which any e-commerce activities must take place and review aspects associated with the purchasing process, commercial communication, sales, engagement, payment, delivery of the product or service and the post-sales service.
They also address other issues associated with out-of-court conflict resolution systems, technology, information security, personal data protection, ethics, protecting intellectual property, suppliers, etc.
Benefits for the organisation:
All sectors involved in e-commerce. Defines a good e-commerce practices framework for any sector in which e-commerce activities must be performed.
Thanks to its structure, the regulations of the Good Practices in E-Commerce can be easily integrated into any process management system. It is also very useful for
UNE-ISO/IEC 27001 and
UNE-EN ISO 9001.
Once the audit process has been successfully completed, if the implemented system meets the requirements of the GPEC regulations, the organisation will obtain:
AENOR Certified E-Commerce Mark
AENOR has certified companies within the financial sector such as Openbank (Grupo Santander), the transport industry (ALSA), the insurance industry (VERTI) and the technology industry (ARSYS), etc.