Social healthcare certification programmes include standards of the UNE 158000 family for services provided in residential centres: UNE 158101, Day or night centres: UNE 158201, Home care: UNE 158301 And Remote care: UNE 158401 .
They have been designed to regulate aspects of facilities, equipment, service provisions and contracts, information and communication of users, healthcare and hygiene and psychosocial assistance protocols, human resources and quality management.Specifically, they establish the basis of a system of services that generates trust within society.
These standards are applied to organisations that provide these services regardless of public or private ownership, as they are authorised by competent Public Administrations.
Pharmacies are key to the protection of residents, managing pharmacological treatments and working together with the teams at these centres.
Atepharma (Farmadosis Group) has developed a frame of reference that helps to improve the services rendered, offer a guarantee of their quality and establish differentiation parameters on the market. And AENOR conducts audits to ensure that the requirements included in this benchmark, under the 'Pharmacy Quality Scheme' developed by the Programme of Quality and Safety Standards in Pharmaceutical Practices and Care, have been properly implemented in care homes.
This healthcare certification, which covers the entire pharmacy care process, provides residential centres with a tool to help ensure quality pharmacy management in care homes, thus reducing risks to residents' health and safety. It also helps them to demonstrate to residents, families and society at large that they are committed to the health and well-being of residents.
Companies that provide social services related to the Law for the Promotion of Personal Autonomy and Care for Dependent Persons, irrespective of whether these are public, private or from the third sector.
Residential centres with or without a day centre, Day/night centres, Home assistance services and Tele-assistance services.
Public administrations that manage social services, municipal, regional and national.
These health and service certifications, in accordance with standards of the UNE 158000 family, are compatible with and complementary to Standard UNE-EN ISO 9001. The integration of both certifications makes it possible to optimise the certification process and consequent reduction in audit times and costs, while the joint implementation is greatly facilitated by the sharing of a large number of requirements, all of which is integrated into one combined set of documents.
Once the audit has been completed and the system implemented is aligned with the requirements of the UNE standard 158000 corresponding to each of the services, your organisation will obtain:
These standards are being used by the public administrations in order to specify the minimum quality requirements that organisations providing social services must fulfil. Since 2008, AENOR has issued 40 UNE 158000 social services certificates.
The Spanish Red Cross was the first entity in Spain to obtain an AENOR N Mark for telephone helpline services in accordance with Standard UNE 158401. Almost 130,000 people benefit from this service. This certification was integrated into the certification that the Spanish Red Cross already held for telephone helpline services under Standard UNE-EN-ISO 9001.
Portugal