Public health certification schemes include standards for the UNE group
158000 for services rendered in Residential centres
158101, Day or night centres
158201, Home assistance
158301 and Tele-assistance
Están concebidos para regular aspectos de las instalaciones, equipamiento, prestación y contratación del servicio, información y comunicación de los usuarios, protocolos de atención higiénico-sanitaros y psicosocial, recursos humanos y la gestión de la calidad. Specifically, they establish the basis of a system of services that generates trust within society.
These standards are applied to organisations that provide these services regardless of public or private ownership, as they are authorised by competent Public Administrations.
Benefits for your company:
They provide differentiation within the market, as a standard is adopted that has been drawn up with the consensus of all parties involved: Public Administrations, Industry Associations, trade unions...
Benefits for your clients:
Companies that provide social services related to the Law for the Promotion of Personal Autonomy and Care for Dependent Persons, irrespective of whether these are public, private or from the third sector. Residential centres with or without a day centre, Day/night centres, Home assistance services and Tele-assistance services.
Public administrations that manage social services, municipal, regional and national.
These certifications are in accordance with the standards of UNE
158000, are compatible with and complementary to the standard
9001. The integration of both certifications makes it possible to optimise the certification process and consequent reduction in audit times and costs, while the joint implementation is greatly facilitated by the sharing of a large number of requirements, all of which is integrated into one combined set of documents.
Once the audit has been completed and the system implemented is aligned with the requirements of the UNE standard
158000 corresponding to each of the services, your organisation will obtain:
A Residential CentreCertified Service AENOR Mark
A day/night CentreCertifiedService AENOR Mark
A home helpCertifiedService AENOR Mark
A Telephone HelplineCertified Service AENOR Mark
These standards are being used by the public administrations in order to specify the minimum quality requirements that organisations providing social services must fulfil. Since 2008, AENOR has issued 40 UNE social services service certificates 158000.
The Spanish Red Cross was the first entity in Spain to obtain an AENOR N Mark for telephone helpline services in accordance with Standard UNE 158401. This service helps almost 130,000 people. This certification was integrated into the certification that the Spanish Red Cross already held for telephone helpline services under Standard UNE-EN-ISO 9001.