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Certification process

Certification process

Numbers one to nine of the certification steps

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Certification is recognition of teamwork, and of the efforts made by organisations and companies... It is the well-earned reward for companies who decide to start their path towards certification and improve their organisational processes and competitive capacity.

These are the steps needed to obtain certification:

Certification process step one

REQUEST A QUOTE FROM AENOR

Provide us with some basic data so we can send you a customised offer without commitment. It will only take a minute to complete.

Certification process step two 

ACCEPTING AN OFFER

If you agree with the offer submitted by AENOR, you must fill in the "Accepting the Offer" schedule. This will start the certification process.

Certification process step three 

APPOINTING AN AUDIT TEAM AND PLANNING THE AUDIT

AENOR will tell you the name of the Technical Manager responsible for your certification. The Technical Manager will then appoint an audit team. The audit team will contact you to plan the audit.

Certification process step four 

AUDIT

When the agreed date arrives, the audit team will visit your offices to assess your strong points, as well as any areas of non-compliance or divergence. Our experts will use this analysis to determine the scope of the audit in order to "refine" how the management system is applied and to establish the requirements of the assessment.

On the last day of the audit, the audit team will draw up an Audit Report, which will be read to you in a Final Meeting.

Certification process step five 

CORRECTIVE MEASURES PLAN

The organisation will have a period of 30 days in which to submit a Corrective Measures Plan in order to address any areas of non-compliance detected during the audit that are included in the Report.

Certification process step six 

GRANTING AND CERTIFICATION PROCESS

If the audit team considers that suitable corrective measures have been applied, it will issue a proposal to grant a certificate. If not, it will ask the organisation to draw up a Corrective Measures Plan Review. The auditor will submit its decision to the Assessment and Decision Team, which will issue a final decision. Once permission has been obtained to grant a certificate, it will be issued and sent to the organisation in conjunction with a licence to use the AENOR mark, at which point it will be possible to use the certification mark in factories and on delivery notes, websites, etc.,).

Certification process step seven 

EXTRAORDINARY AUDIT (in some cases)

It may be possible to perform an extraordinary audit before a decision not to grant a certificate is issued.

Certification process step eight 

ANNUAL MONITORING PROCESS

The company must perform internal audits at planned intervals in order to provide information on the management system, maintenance thereof and opportunities to improve it.

AENOR's experts will perform an audit on an annual basis to check that the system implemented complies with applicable regulations and to help the company detect any potential areas of non-compliance.

Certification process step nine 

RENEWAL

Renewal audits are generally performed every three years in order to assess requirements in greater depth than in the annual audit.

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