The provision of quality service during such a delicate time becomes the main argument for the implementation of the European Funeral Services standard
The Funeral Service Certification, in accordance with EN 15017, ensures the quality of the service, including the greatest level of respect to the deceased person and their family. It facilitates compliance with legal provisions in force, and establishes the essential requirements for controlling the service, carried out in accordance with a standard that incorporates the honesty, integrity and effort that defines the work of the funeral sector each day.
This standard includes requirements for all phases of the process, from consultation and information to the pick-up and relocation of the deceased person and the care offered surrounding this process. Amongst others, for:
Benefits for the organisation:
Strengthening the company's image to customers who benefit from a more transparent and high-quality funeral service.
This certification is applicable to funeral service providers of any size, including private funeral homes and companies that manage funeral homes, cemeteries and public crematoriums.
The European standard EN
15017 sets forth minimum requirements for better provision of funeral services. The implementation of a quality management system, in accordance with
9001 can be integrated seamlessly with this European standard.
Once AENOR considers that the audit process has been passed in accordance with the requirements set out in the standard EN 15017, it will grant the Funeral Services Certificate and a user licence for the AENOR N Mark for Funeral Services.
Funeral Service Certification
AENOR has extensive experience in the certification of Funeral Services including the European standard EN
15017 and quality management systems based on ISO
9001 in companies of the sector.