Facility Management Certification (F&M)

The certification of a Facility Management (FM) system ensures the systematic control and monitoring of the assessment of the service delivery process by a third party: principles of the FM organisation; alignment with the customer strategy; connections; data/information used; workflow, control of FM processes, understanding the importance of quality, cost-time; impact of failures on services; prioritising according to risk. This contributes to ensuring good service delivery in critical services; identifying performance results, anticipating failures, alignment with objectives, defining opportunities for improvement (OFIs); identifying and selecting key performance indicators (KPIs) by level; aggregating them for reporting to senior management; proposing expected performance and detecting deviations from expectations; establishing a sampling method.

The Standard UNE-ISO 41001:2018 contains technical specifications for the ongoing assurance and improvement in the provision of facility management and support services (FM), based on statements and service level agreement (SLAs).

Facility Management: Benefits for the organisation and users

• Improved financial performance (better returns on investments in F&M, more control and optimisation and greater profitability of F&M, more sustainable use of capital)
• F&M investment decisions based on information (life cycle and long-term)
• F&M risk managed
• Better results and services (direction of strategies, operations and maintenance planning)
• Demonstrated social responsibility
• Proven compliance with legal requirements
• Better assessment of performance and control
• Improved reputation
• Better organisational sustainability
• More effective and efficient