Funeral companies committed to providing quality care to families

Organizations committed to providing a professional, ethical, transparent and caring service that guides families through the most difficult of times.

A new model for the well-being of families

AENOR's "Commitment to Families" certification is based on an AENOR model that specifies the requirements that funeral organizations must satisfy in order for their professionals to provide a socially responsible service to families, from the moment of the loss until the final farewell.

Important values such as humanization, ethics, transparency, trust, certainty, guidance and professionalism are among the requirements that must be met by these entities, from the initial care to post-bereavement advice, and every other step in the funeral service process (collection, arrival at the facilities, ceremony...).

Why choose AENOR's "Commitment to Families" certification?

AENOR's "Commitment to Families" certification reflects the commitment to empathy, integrity and professionalism at every step of the way.

Advantages for Organizations:

1. Recognition: They demonstrate their commitment to ethics and excellence, increasing the trust of families and the community.
2. Differentiation: They stand out in a competitive market by offering services that go beyond the basics, showing empathy and warmth.
3. Improved process control: The certification ensures that the expectations, needs, wishes and feelings of families are met, turning them into high-level requirements that the organization has to track for each of the processes. 
   

Advantages for Families:

1. Certainty: Confidence that the funeral services will be handled by committed professionals who exhibit sensitivity, integrity and respect.
2. Transparency: They have access to clear information on the processes and options available, making it easier to take decisions in difficult times.
3. Humanization: They receive personalized, respectful and thoughtful professional services, which relieves the burden in times of mourning, thanks to the design of a process tailored to each situation and to the needs of families.
   

How does AENOR issue the Commitment to Families certification?

• Initial assessment that establishes the level of commitment of the organization.
• In-person audit to verify the thorough compliance with the commitments established in the AENOR assessment model.
• Receipt by funeral organizations of the AENOR "Commitment to Families" certificate and mark.