The objective of the Standard UNE
93200:2008is to specify the minimum requirements of the content and process of elaboration, monitoring and reviewing Service Charters (also known as Commitment Charters), which have become one of the most widely used tools, both by Public Administrations and private companies, to inform users of the services they provide and the commitments they assume in this provision, becoming a fundamental initiative to modernise the management of many organisations.
The Service Charters provide basic support for continuous improvement, facilitating relationships with users, serving to define service standards and making it possible to set ambitious objectives that achieve the greatest possible impact on users.
Compliance with the UNE Standard
93200 ensures that service charters do not become just a statement of intent that neglects the real point of these instruments, which is to undertake quality commitments that satisfy the expectations of users.
Benefits for your company:
Benefits regarding users:
The UNE standard 93200 Service charters apply to both Public Administrations and private organisations, irrespective of size or complexity.
Once the audit has been completed, the system implemented will be aligned with the requirements of Standard UNE 93200, the organisation obtains:
AENOR N Mark for Service Charters
Numerous local and autonomous administrations both within Spain and internationally, and leading service sector companies have opted to certify their charters in order to show their commitment to users.