Pursuant to this specification, AENOR certification of conformity helps to ensure that the requirements that must be implemented in order to provide excellent corporate banking services are established.
It helps to define the processes for providing financial services to companies, and specifies the requirements for responsible and ethical behaviour, as well as the competences and experience needed for the organisation to provide such financial services.
To do so, the document outlines four key areas to achieve its objectives:
emphasis on leadership in the area of quality; credibility of the message issued by senior management; generate confidence in and allocate responsibility for the quality initiative among employees and provide excellent services. This certification also addresses two important areas within this field, which are the elements of
risk management and
the ethical principles that must be taken into account in order to provide a service that can be considered excellent.
It is applicable to all financial organisations that provide financial services to corporate clients and that are entered in the Official Registers of the CNMV (National Securities Market Commission) and the Bank of Spain Register.
Certification can also be obtained for other areas of the banking industry including personal banking, retail banking and business banking.
Once the audit process has been successfully completed, the organisation will obtain:
Furthermore, organisations with management systems certified by AENOR have free access to the AENORnet and a subscription to the
AENOR monthly magazine
The AENOR Corporate Banking Consulting Certificate
Important banking organisations already have this AENOR certificate, such as Caixabank and Banco Santander.