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Conditions of sale
AENOR's online purchasing service offers you the standards UNE, ISO, ASTM, IEC, IEEE, in addition to technical books on paper and electronic media (PDF or Epub). The possibility of contacting is offered through firstname.lastname@example.org to request standards or publications from other organisations that are not available on the website.
Placing an order
AENOR standards and books that appear in the online store can only be purchased through the website. AENOR does not have a physical store.
Purchase procedure: by clicking on "Buy" the selected products will be added to the shopping basket. If you experience visualisation problems, the recommended browser is Chrome.
To formalise a purchase you need to access the customer area. If you are not registered as a customer, you must fill in the form by submitting your details and choose a password and username. This will register you as a customer.
Once you are registered as a customer, you will be able to view all the articles placed in the shopping basket, their prices, the taxes imposed by current legislation and delivery costs, if applicable.
The prices of the standards and publication that appear in the different sections do not include tax or postage.
For digital products (PDF, Epub), delivery is carried out by direct download through the website in the Customer Area, which can only be accessed with a password and username. In the customer area, products purchased will be available for a period of 15 days from the date of the purchase, provided that the payment has been made and accepted.
For products on paper, the shipment is carried out by courier. The maximum delivery time for orders placed in Spain, from the moment the order is confirmed by our Publications Service, is seven days for standards or books that are available in the online store. You can check the time for other products not available online at email@example.com.
Stocks of books are limited, and all products are displayed online, regardless of immediate availability. If the requested book is not available, customers will be notified that they may receive their order later than anticipated.
Desde su recepción hay 7 días para poder devolverlos en su embalaje original y en perfectas condiciones, haciéndose responsable de la recogida y los gastos de envío. Las devoluciones solo se admiten para envío de productos impresos, no se incluyen devoluciones de las descargas en soporte electrónico.
Purchases made by residents of European Union member states are subject to VAT (value added tax).
Legal entities and individuals who act as business operators, whose registered address is in a European Union member state (except those residing in Spain) and who have an intracommunity NIF/VAT number entered into the VIES register are exempt from VAT, provided the relevant document is sent by email to firstname.lastname@example.org or by fax to +34 913 103 695.
Personal purchases carried out by individuals, regardless of where they have their residence, will be subject to the payment of VAT.
Purchases made by entities in non-European Union member states will be exempt from VAT, provided they email the document confirming their tax residence to email@example.com or by fax to +34 913 103 695.
Orders placed in the Canary Islands, Ceuta and Melilla, by entities other than individuals, will be subject to a special tax regime, in accordance with current laws, but the corresponding document must be sent by email to firstname.lastname@example.org or by fax to +34 913 103 695.
Sales operations are considered to be made at AENOR's registered offices: Génova 6, 28004, Madrid - Spain.