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Licence for use of regulatory documents
One of AENOR's main priorities is to ensure the security of the information and the confidentiality of the data that you send to us via the Internet.
AENOR has adopted the security systems required by current data protection legislation in order to process the data provided, installing the necessary technical and organisational measures, taking into consideration the state of technology to prevent the loss, alteration, inappropriate use of or unauthorised access to the data.
To do this, AENOR's web shopping service uses Secure Socket Layer (SSL) security technology, a system that encrypts the information you send, including order and credit card details, making reading of the data extremely difficult even if it is inappropriately intercepted. The AENOR server is certified, so that your browser can confirm the identity of the AENOR shop before transmitting any data. This certificate guarantees the identity of the computer to which your data is sent.
You can recognise whether SSL security is operating, as a padlock icon will appear at the bottom of most browsers. If you click on this icon the certificate associated with the security connection will appear.
Nevertheless, if you are shopping online without using a browser with these standard security characteristics or you do not wish to give your credit card details over the web, you may make the payment by giving your details over the phone to AENOR Publications Service or by bank transfer.
Conditions of sale
The AENOR online purchasing service provides you with all published UNE standards, INE standards in Spanish, courses on CD-ROM and a complete specialised line of publications on standardisation, quality, management and the environment.
This service enables you to obtain standards immediately, through online delivery of the acquired standardisation documents, manage your orders easily, enjoy a personalised service, and make purchases with greater security.
General conditions of sale
Placing an order
You may add different products to your shopping basket to place an order with AENOR and complete your purchase over the Internet.
Orders are dispatched from our headquarters to the address entered in the "Customer Details" form, except for those documents for which you have chosen the online delivery option.
The prices of the standards and publication that appear in the different sections do not include tax or postage.
Once you have filled in the "Customer Details" form, you may view your "Current Order" with all the items included in the shopping basket, their prices, tax payable under current law, and the postage costs, where applicable.
The standards you have bought or selected for online delivery will be made available from a private page which only you may access, for a period of seven days from the date of purchase (on the condition that the payment has been accepted).
From this page you may choose how you wish to receive each of the standards: delivered to your e-mail address or downloaded via the internet.
To access your personal page, go to the "Online Delivery" page in the Customer Zone. To guarantee that only you have access to your purchases, you must first register as an AENOR customer, where you will obtain a customer username and secret personal passcode.
Service from AENOR's offices
Orders dispatched from our offices are sent by courier. The maximum delivery time for orders placed in Spain, from the moment the order is confirmed by our Publications Service, is one week for UNE standards, IEC standards in Spanish or publications produced by AENOR and 15 days in the case of foreign standards or publications distributed by AENOR.
Stocks of books are limited, and all products are displayed online, regardless of immediate availability. In the event of the book ordered not being available, we will contact you to notify you that there will be a delay in the delivery of your order.
If you are not satisfied with the products you may return them within seven days of receipt, in their original packaging and in perfect condition, with postage and collection costs payable by the client.
AENOR allows a number of different payment methods:
Purchases made by residents of European Union member states are subject to VAT (value added tax).
Legal entities and individuals who act as business operators, whose registered address is in a European Union member state (except those residing in Spain) and who have an intracommunity NIF/VAT number entered into the VIES register are exempt from VAT, provided the relevant document is sent by email to email@example.com or by fax to +34 913 103 695.
Personal purchases carried out by individuals, regardless of where they have their residence, will be subject to the payment of VAT.
Purchases made by entities in non-European Union member states will be exempt from VAT, provided they email the document confirming their tax residence to firstname.lastname@example.org or by fax to +34 913 103 695.
Orders placed in the Canary Islands, Ceuta and Melilla, by entities other than individuals, will be subject to a special tax regime, in accordance with current laws, but the corresponding document must be sent by email to email@example.com or by fax to +34 913 103 695.
Sales operations are considered to be made at AENOR's registered offices: Génova 6, 28004, Madrid - Spain.
These General Terms and Conditions of Sale are bounf and interpreted in accordance what what is set forth in current Spanish regulations on Trademarks, Industrial Property and Copyright, and, in general, by all Spanish legal provisions applicable thereto.
The parties, waiving any other venue to which they may be entitled, submit to the non-exclusive jurisdiction of the courts of the city of Madrid to settle any disputes that may arise from these Terms and Conditions of Sale.
Postage costs are calculated according to the final destination of the order and the number of products ordered. It includes transport and packaging.